Business CD FAQ
About Linked Accounts

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What is a "linked" account?
ING DIRECT business accounts are linked to an existing business account, making it easy for you or the other authorized signers to transfer money. We electronically link your ING DIRECT business savings account to your business checking account. Business Customers may have one linked account.  

To move your money, simply request a transaction between your Business Account and your linked business checking account by using this website or by calling an ING DIRECT associate.  

How is the linked account verified?
In addition to faxing or email in a voided check from the external business checking account, one of the authorized signers will need to verify ownership of the link used to fund your Business Account by following these steps:

1. Verify 2 small amounts (you may see one or two small deposits - each less than $1.00) that we will deposit into your business checking account.
2. Review the activity in the external business checking account to determine the small amount(s) deposited.
3. Once you or any of the authorized signers have the amount(s), go to business.ingdirect.com and click on ‘View My Account’.
4. Login using your Customer Number and PIN, select the ‘My Accounts’ tab, then click on the ‘My Links’ icon and enter the amount(s).

Please Note: Your initial deposit will be withdrawn from the linked business checking account even if the linked business checking account has not been verified.

How do I change a linked account?
To change a linked account:

• Mail in a business check in the name of your business made payable to the business for at least $1.00 from the new external account link.
• Include the word "Link", followed by your Business Reference Number on the Memo line of your check, and make sure you sign it.
• Mail your business check to:


ING DIRECT
P.O. Box 60
St. Cloud , MN 56302-0060


• This will generate an email to all active signers alerting them of this change.

Please keep the following in mind:

• The account you would like to link must be a business checking account in the name of your business. We do not accept voided checks (see important note below if you don't have a Business Savings Account), starter checks (checks without your business information printed in the upper left corner), checks from a bill payment service, cashier's checks, bank drafts, third-party checks, or money orders. Many checks from brokerage or investment firms have the words "Payable through" written on them and cannot be used to create a link. IMPORTANT NOTE: Customers who do not have a Business Savings Account must use a voided check for $0.00.
• The name on the business check must match the name on your ING DIRECT account. Otherwise, we can't confirm that it's your account and will not be able to change it as your linked account.
• For your protection, we'll place a temporary restriction on transfers to your new linked account for 5 business days. This is a security measure to protect your money.

My business checking account bank was recently bought by another bank. Do I need to update my link information?
In most cases, all you need to do is make a transfer and your bank will notify us of the change. Then we’ll change the bank name, account and/or routing numbers of your linked account for you. This usually occurs within about a week of the transfer.  

   
Still have questions? Please contact us and we’d be happy to help.